JAYA, M. ZULAMRI (2018) ANALISIS PENGARUH NILAI PELANGGAN, EXPERIENTIAL MARKETING DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN (STUDI KASUS WINNER PREMIERE HOTEL DI PEMALANG). Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.
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Abstract
The purpose of this study is to examine and explain in detail the influence of customer value, experiential marketing, and sense of trust simultaneously affect customer satisfaction Premiere Hotel Winner in Pemalang. The subject of this research is the customer who stays at the Premiere Hotel Winner in Pemalang using 100 samples of respondents with the criteria of respondents who have stayed at least twice at the Premiere Hotel Winner in Pemalang. The testing techniques in this study are instrument testing, classical assumption test, multiple linear regression analysis and model suitability test, t statistical test, chi-square test. The results of the analysis show that all independent variables have a significant effect on customer satisfaction with a variability of 82.5%, then partially customer value, experiential marketing, trust have an effect to customer satisfaction.
| Dosen Pembimbing: | unspecified | unspecified |
|---|---|
| Item Type: | Thesis (Bachelor) |
| Additional Information: | Pembimbing: Hj. Herni Justiana Astuti, Ph.D |
| Uncontrolled Keywords: | Customer value, Experiential marketing, Trust, Customer satisfaction |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen S1 |
| Depositing User: | Dan Kh |
| Date Deposited: | 24 Dec 2018 02:57 |
| Last Modified: | 28 Oct 2024 03:34 |
| URI: | http://repository.ump.ac.id/id/eprint/8303 |
