FIRDAINI, AMALIA AFFIF (2015) PENGARUH KUALITAS LAYANAN, CITRA INSTITUSI DAN BIAYA TERHADAP KEPUASAN MAHASISWA (SURVEY PADA MAHASISWA ANGKATAN 2013 FAKULTAS EKONOMI UNIVERSITAS MUHAMMADIYAH PURWOKERTO). Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.
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Abstract
This research aimed to analyze the effect of service quality, institution image and cost simultaneously toward the Economic Student‟s satisfaction in University of Muhammadiyah Purwokerto.
This was a survey research which used questionnaire as the data collection method with 71 students as the sample in this research. The data analyses used were multiple regression analysis, t test and F test.
The results of this research showed that there was no significant effect of service quality toward the students satisfaction (p value: 0,084>0,005), there was no significant effect of image toward the students satisfaction (p value: 0,253>0,005), but there was significant effect of image toward the students satisfaction (p value: 0,000>0,005), and there was significant effect of service quality, image, and cost simultaneously toward the students satisfaction (p value: 0,000>0,005).
| Dosen Pembimbing: | unspecified | unspecified |
|---|---|
| Item Type: | Thesis (Bachelor) |
| Additional Information: | Pembimbing: Arini Hidayah, M.Si. |
| Uncontrolled Keywords: | Service Quality, Institution Image, and Cost, satisfaction |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen S1 |
| Depositing User: | Nur Hardiansyah |
| Date Deposited: | 29 Nov 2017 00:27 |
| Last Modified: | 24 Jul 2024 03:08 |
| URI: | http://repository.ump.ac.id/id/eprint/5734 |
