FIRDAINI, AMALIA AFFIF (2015) PENGARUH KUALITAS LAYANAN, CITRA INSTITUSI DAN BIAYA TERHADAP KEPUASAN MAHASISWA (SURVEY PADA MAHASISWA ANGKATAN 2013 FAKULTAS EKONOMI UNIVERSITAS MUHAMMADIYAH PURWOKERTO). Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

This research aimed to analyze the effect of service quality, institution image and cost simultaneously toward the Economic Student‟s satisfaction in University of Muhammadiyah Purwokerto.
This was a survey research which used questionnaire as the data collection method with 71 students as the sample in this research. The data analyses used were multiple regression analysis, t test and F test.
The results of this research showed that there was no significant effect of service quality toward the students satisfaction (p value: 0,084>0,005), there was no significant effect of image toward the students satisfaction (p value: 0,253>0,005), but there was significant effect of image toward the students satisfaction (p value: 0,000>0,005), and there was significant effect of service quality, image, and cost simultaneously toward the students satisfaction (p value: 0,000>0,005).

Dosen Pembimbing: unspecified | unspecified
Item Type: Thesis (Bachelor)
Additional Information: Pembimbing: Arini Hidayah, M.Si.
Uncontrolled Keywords: Service Quality, Institution Image, and Cost, satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen S1
Depositing User: Nur Hardiansyah
Date Deposited: 29 Nov 2017 00:27
Last Modified: 24 Jul 2024 03:08
URI: http://repository.ump.ac.id/id/eprint/5734

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