The investment service and one door integrated service are government
organization engaged in investment and are responsible to the district head
through the regional secretary. This government organization certainly often
interacts with the community. Whether it comes directly to the office or online
through the website. Since the outbreak of covid-19 in 2020, service via the
website have become one of the service that people rely on. One of the website
owned by this agency is perizinan.banyumaskab.go.id, the number of website
visitors in 2022 was 68648 visitors, of course this is not a small number.
Therefore it is necessary to do research whether the website is in accordance with
what the community wants. Analysis of website quality for user satisfaction is
carried out to find out how good the quality of the website is to run, so that from
this analysis result will be obtained from the effect of website quality on user
satisfaction. For the application used in processing data is SPSS version 25. This
studi uses the Webqual 4.0 method and Multiple Linear Regression. The result
obtained from the webqual method show that website quality is in the interval
0,40 – 0,59 which means enought. For the partial test, the variables of usability,
information quality, interaction service quality have a positive and significant
effect on user satisfaction. With this analysis, it is hope that it can help the agency
to continue to improve the quality of the website.