PRATIWI, NURLITA ZHAKINAH (2020) PENGARUH HUBUNGAN PEMASARAN, CITRA PERUSAHAAN DAN KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH BANK JATENG SYARIAH CABANG PURWOKERTO. Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.
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Abstract
The purpose of this study was to examine the effect of relation marketing, corporate image, and service quality on customer loyalty. This study used purposive sampling technique. The population used in this study were all customers of Bank Jateng Syariah Purwokerto. The sample in this study was 117 respondents. The analytical method used is multiple regression with the support of SPSS. The result showed that relation marketing, corporate image and service quality partially have a significant effect on customer loyalty. Relation marketing, corporate image and service quality have a simultant effect on customer loyalty of Bank Jateng Syariah Purwokerto.
| Dosen Pembimbing: | Utami, Restu Frida | unspecified |
|---|---|
| Item Type: | Thesis (Bachelor) |
| Uncontrolled Keywords: | Relation Marketing, Corporate Image, Service Quality, Customer Loyalty |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen S1 |
| Depositing User: | Agus Imam |
| Date Deposited: | 08 Aug 2022 07:14 |
| Last Modified: | 11 Dec 2024 01:40 |
| URI: | http://repository.ump.ac.id/id/eprint/13395 |
