One of the examples of the development of advanced technology is smartphones, which is a form of information and data that can be made according to what we want. There are so many opportunities that can be used for its development. For instance, in the world of business technology these days, technology can not only be used for large-scale businesses but also for small and medium-sized businesses that are run by involving information and communication technology in running their business Bag and shoes laundry services is one of the small businesses that is engaged in the maintenance and cleanliness of bag and shoes. The situation of society, especially people in Purwokerto, mostly has a busy life and working hours. Therefore, on the basis of these conditions, this research required a fast and accurate information system to be able to improve laundry services Services in particular still used manual services in which it was not integrated with the application instead, they still used books to carry out transactions. Given the problems with Kushockan, the name of the laundry service, it was necessary to develop an application to improve customer service in ordering laundry service for shoes or bags. The application is the waterfall metod of analysis, designing, implementation, and testing. The advantage of this application is that it can be used to record goods coming and leaving the laundry as well as registering customers who will use the laundry service in a timely manner. Furthermore, this application has also produced an efficient system because it can help the laundry entrepreneurs to do their business

activities in a shorter time