IMRONI, MIA CICILIA (2020) PENGARUH KUALITAS LAYANAN, NILAI PELANGGAN, EXPERIENTAL MARKETING DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Meotel Purwokerto). Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

The purpose of this study is to analyze the effect of service quality, customer value, experiential marketing and trust towards customer satisfaction. The population in this study is the customer of Meotel Hotel Purwokerto. The sampling model in this study used a purposive sampling technique with a sample size of 110 respondents. The data analysis technique used in this study is multiple linear regression analysis. The results of data analysis showed that service quality partially has a significant positive effect on customer satisfaction. Customer value partially has a significant positive effect on customer satisfaction. Experiental marketing partially has a significant positive effect on customer satisfaction. Trust partially significant positive effect on customer satisfaction. Service quality, customer value, experiential marketing and trust have a simultaneous significant positive effect on customer satisfaction.

Dosen Pembimbing: Haryanto, Totok | unspecified
Item Type: Thesis (Bachelor)
Uncontrolled Keywords: Service Quality, Customer Value, Experiental Marketing, Trust, Customer Satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen S1
Depositing User: Agus Imam
Date Deposited: 04 Aug 2022 02:05
Last Modified: 03 Sep 2024 07:12
URI: http://repository.ump.ac.id/id/eprint/13289

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