RISMAWATI, RISMAWATI (2022) PENGARUH KUALITAS PRODUK, E-SERVICE QUALITY, KEMUDAHAN PENGGUNAAN APLIKASI, DAN KEPERCAYAAN TERHADAP MINAT BELI ULANG E-COMMERCE LAZADA (Studi Mahasiswa Universitas Muhammadiyah Purwokerto). S1 thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.
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Abstract
The purpose of this study was to analyze the effect of product quality, e- service quality, ease of use of applications, and trust on Lazada's e-commerce repurchase intention. The population of this research is Muhammadiyah University Purwokerto students who have made a purchase through Lazada E- commerce at least once. The sampling technique used was non-probability sampling with purposive sampling method. The number of samples is 110 respondents with several criteria that have been determinate. Collecting data using a questionnaire. The results of the regression analysis show that simultaneously product quality, e-service quality, ease of use of applications, and trust have a positive and significant effect on repurchase intention. Furthermore, product quality partially has a positive and significant effect on repurchase intention, e-service quality partially has a positive effect and significant to repurchase intention, partial ease of use of the application has no positive and significant effect on repurchase intention, trust partially has a positive and significant effect on repurchase intention.
| Dosen Pembimbing: | HARYANTO, TOTOK | nidn0615018001 |
|---|---|
| Item Type: | Thesis (S1) |
| Uncontrolled Keywords: | Product Quality, E-service Quality, Ease of Use Of The Application, Trust and Repurchase Intention |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen S1 |
| Depositing User: | wulan |
| Date Deposited: | 18 Oct 2022 07:46 |
| Last Modified: | 06 Jan 2025 01:28 |
| URI: | http://repository.ump.ac.id/id/eprint/14499 |
