PRATIWI, NURLITA ZHAKINAH (2020) PENGARUH HUBUNGAN PEMASARAN, CITRA PERUSAHAAN DAN KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH BANK JATENG SYARIAH CABANG PURWOKERTO. Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

The purpose of this study was to examine the effect of relation marketing, corporate image, and service quality on customer loyalty. This study used purposive sampling technique. The population used in this study were all customers of Bank Jateng Syariah Purwokerto. The sample in this study was 117 respondents. The analytical method used is multiple regression with the support of SPSS. The result showed that relation marketing, corporate image and service quality partially have a significant effect on customer loyalty. Relation marketing, corporate image and service quality have a simultant effect on customer loyalty of Bank Jateng Syariah Purwokerto.

Dosen Pembimbing: Utami, Restu Frida | unspecified
Item Type: Thesis (Bachelor)
Uncontrolled Keywords: Relation Marketing, Corporate Image, Service Quality, Customer Loyalty
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen S1
Depositing User: Agus Imam
Date Deposited: 08 Aug 2022 07:14
Last Modified: 11 Dec 2024 01:40
URI: http://repository.ump.ac.id/id/eprint/13395

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