This study aims to analyze the influence of e-quality service on e-customer loyalty
through e-customer satisfaction e-ticketing PT. Indonesian Railway Persero. The
population in this study was e-ticketting customers. Indonesian Railway Persero
Sample used in this study as many as 100 respondents using non-probability
sampling and purposive sampling techniques. The analysis used is Instrument test,
classic assumption test Multiple Linear Regression Analysis, F Test, t Test, Sobel
test and average difference test. Based on the analysis obtained results that equality
of service has a significant positive effect on e-satisfaction and e-loyalty,
E-satisfaction has a significant positive effect on e-loyalty and can mediate the
relationship between e-quality service and e-loyalty. Then, there is no difference
in e-loyalty of E-ticketting customers based on gender.