This study aims to analyze the effect of service quality, system quality, and information quality on loyalty with satisfaction as an intervening variable. The population in this study were all train passengers who used their trips at PT. Kaeta Api Indonesia DAOP 5 Purwokerto This research uses quantitative research methods in the form of survey research. The number of samples used was 130 respondents who were taken by purposive sampling with the required criteria. Data analysis was performed using the IBM SPSS Statistics 25 application, namely through descriptive statistical tests, classical assumption tests, multiple regression analysis and hypothesis testing. The results showed that service quality had a negative effect. Significant on satisfaction, while system quality and information quality have a significant positive effect on satisfaction. Service quality has a significant positive effect on loyalty, system quality and information quality has a significant negative effect on loyalty. Satisfaction has a significant positive effect on loyalty. Satisfaction in the results of this study is not able to mediate service quality. While the variables of system quality and information quality can be mediated by the variable of satisfaction with loyalty.