This study aims to analyze the effect of service quality, facilities, word of
mouth on customer satisfaction. This research uses quantitative methods,
the sampling technique is Non-Probability Sampling, accidental sampling
approach, the sample size is 100 respondents. The data analysis
techniques used in this study are descriptive statistical analysis test, data
instrument test, classical assumption test, multiple linear regression test,
model fit test and hypothesis testing. The results showed that service
quality, facilities, word of mouth had a simultaneous effect on customer
satisfaction. And service quality, facilities, word of mouth, have a positive
and significant effect on customer satisfaction