ASTUTI, WINDY TIA (2023) PENGARUH KUALITAS PELAYANAN, HARGA DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN (Studi Pada Masyarakat Umum yang Pernah Berbelanja di Rita Pasaraya Supermall Purwokerto). S1 thesis, Universitas Muhammadiyah Purwokerto.
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Abstract
This study aims to prove the effect of service quality, price and customer satisfaction on customer loyalty. The selection of the sample in this study was carried out by purposive sampling. Based on the criteria, 120 respondents were sampled. The data analysis technique used in the research uses SPSS. The results of this study indicate that: 1) service quality price and customer satisfaction simultaneously have a significant positive effect on customer loyalty, 2) service quality has no significant positive effect on customer loyalty, 3) price has a significant positive effect on customer loyalty, 4) customer satisfaction has an effect significant positive effect on customer loyalty
| Dosen Pembimbing: | RACHMAWATI, ERNY | nidn 0608126701 |
|---|---|
| Item Type: | Thesis (S1) |
| Uncontrolled Keywords: | Service Quality, Price, Customer Satisfaction, Customer Loyalty |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen S1 |
| Depositing User: | Catur Indra Himawan |
| Date Deposited: | 04 Jul 2023 03:14 |
| Last Modified: | 04 Jul 2023 03:14 |
| URI: | http://repository.ump.ac.id/id/eprint/15805 |
