MARFIAN, SONI (2021) ANALISIS PENGARUH BRAND IMAGE, CORPORATE IMAGE DAN RELATIONSHIP MARKETING TERHADAP LOYALITAS PELANGGAN (Studi pada Nasabah Bank Syariah Indonesia ex Bank Syariah Mandiri Purwokerto). S1 thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.
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Abstract
This study aims to determine the effect of Brand Image, Corporate Image and Relationship Marketing on Customer Loyalty. The sampling technique used in this study was purposive sampling that generated 110 respondents. The analytical technique used in this study was multiple linear regression analysis. Based on the partial test, the results showed that Brand Image and Relationship Marketing have a positive and significant effect on customer loyalty. In contrast, Corporate Image has no positive and significant effect on customer loyalty. The simultaneous test showed that Brand Image, Corporate Image, and Relationship Marketing affect Customer Loyalty.
| Dosen Pembimbing: | MIFTAHUDDIN, MUCHAMMAD AGUNG | nidn0602037001 |
|---|---|
| Item Type: | Thesis (S1) |
| Uncontrolled Keywords: | Brand Image, Corporate Image, Relationship Marketing, Customer Loyalty. |
| Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen S1 |
| Depositing User: | wulan |
| Date Deposited: | 24 Nov 2022 02:34 |
| Last Modified: | 05 Nov 2024 07:42 |
| URI: | http://repository.ump.ac.id/id/eprint/15013 |
