ANUGRAH, SATRIA DINDA PUSPA (2020) PRINSIP KESANTUNAN BERBAHASA PADA TUTURAN STAF SEKSI PELAYANAN DI KANTOR KECAMATAN WANGON BULAN MEI 2020. S1 thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

This research aims to describe the principles of language politeness in the
utterances of the service section staff. This was descriptive qualitative research. There
were 219 utterances of the service section staff atWangon Sub-district Office which
were used as the research data. The data sources were two service section staff
ofWangon Sub-district Office. This research was conducted through three stages; data
providing, data analysis, and analysis result presentation. The stage of data providing
was done using observation method with observation nonparticipatory technique. The
data were analyzed using the pragmatic identity method with the basic technique of
sorting determined elements. The results of the data analysis were presented
informally using common words. The results of this study amounted to 219 utterances
covering the compliance and violation of the principles of language politeness. There
were 211 data that complied with the principles of politeness in the utterances of the
service section staff. Of the six maxims stated by Leech, only 5 maxims were obeyed,
namely the tact maxim (150 utterances), generosity maxim(31 utterances), modesty
maxim (2 utterances), agreement maxim (11 utterances), and sympathy maxim (17
utterances). The compliance of the principles was mostly found in the form of tact
maxim. While the violation of the principle of language politeness occurred in three
maxims, namely tact maxim (one utterance), generosity maxim (three utterances), and
sympathy maxim(three utterances).Most of the violations were in the form of
generosity and sympathy maxim. It can be concluded that the service section staff has
applied the principles of politeness well. This is in line with the service motto
ofWangon Sub-district Office, namely 3S: Senyum, Sapa, Siap(Smile, Greet, Be
Ready).

Dosen Pembimbing:	Noorliana, Noorliana | 10046005
Item Type:	Thesis (S1)
Uncontrolled Keywords:	utterance, the principles of politeness, service section staff.
Subjects:	L Education > L Education (General) P Language and Literature > P Philology. Linguistics
Divisions:	Fakultas Keguruan dan Ilmu Pendidikan > Pendidikan Bahasa dan Sastra Indonesia S1
Depositing User:	Catur Indra Himawan
Date Deposited:	20 Sep 2022 00:52
Last Modified:	06 Jun 2024 07:35
URI:	http://repository.ump.ac.id/id/eprint/14118

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