PANGESTU, M ALBAET (2020) ANALISIS PENGARUH BRAND EQUITY, KEPUASAN KONSUMEN, WORD OF MOUTH DAN TRUST (KEPERCAYAAN) TERHADAP LOYALITAS KONSUMEN (Pada Konsumen Bengkel BSA Motor Bumiayu). S1 thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

Text
M ALBAET PANGESTU_Cover.pdf

Download (1MB)
Text
M ALBAET PANGESTU_BAB 1.pdf

Download (936kB)
Text
M ALBAET PANGESTU_BAB 2.pdf

Download (1MB)
Text
M ALBAET PANGESTU_BAB 3.pdf
Restricted to Registered users only

Download (1MB)
Text
M ALBAET PANGESTU_BAB 4.pdf
Restricted to Registered users only

Download (1MB)
Text
M ALBAET PANGESTU_BAB 5.pdf
Restricted to Registered users only

Download (802kB)
Text
M ALBAET PANGESTU_Daftar Pustaka.pdf

Download (803kB)
Text
M ALBAET PANGESTU_Lampiran.pdf
Restricted to Registered users only

Download (1MB)

Abstract

This study aims to analyze the effect of brand equity, customer satisfaction, word of mouth and trust in consumer loyalty at the BSA Motor Bumiayu workshop. This research uses quantitative research methods, non-probability sampling techniques, obtained through purposive sampling is a method of determining the sample based on certain criteria. This research sample of 120 respondents. The research method used in this study is multiple regression analysis. The results of the analysis show that partially brand equity, customer satisfaction, word of mouth and trust have a significant positive effect on customer loyalty. Furthermore, the results of the simultaneous analysis show that brand equity, customer satisfaction, word of mouth and trust affect customer loyalty. While the variability of all variables has an influence on consumer loyalty by 56.3%.

Dosen Pembimbing: RAHAYU, TRI SEPTIN MUJI | nidn0603096502
Item Type: Thesis (S1)
Uncontrolled Keywords: brand equity, customer satisfaction, word of mouth, trust, customer loyalty
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen S1
Depositing User: wulan
Date Deposited: 31 Aug 2022 02:56
Last Modified: 02 Dec 2024 02:22
URI: http://repository.ump.ac.id/id/eprint/13861

Actions (login required)

View Item
View Item