The purpose of this research is to examine the influence of service quality
relationships that have six dimensions including compliance, assurance,
responsiveness, tangible, empathy and reliability of customer satisfaction. The
population used in this research is all users of the customer service BPRS
Khasanah Ummat Purwokerto. The samples in this study were 110 respondents.
The study used purposive sampling techniques. The method of analysis used is
multiple regression with the help of SPSS. The results of this study showed that
the relationship quality of service has been partially significant to customer
satisfaction. The simultan relationship of service quality has a significant positive
effect on the customer satisfaction of BPRS Khasanah Ummat Purwokerto