EVALUASI KINERJA APOTEK DENGAN KEPEMILIKAN APOTEKER PENGELOLA APOTEK DAN PEMILIK SARANA APOTEK MENGGUNAKAN METODE BALANCED SCORECARD DI KABUPATEN PURBALINGGA

PAPUTUNGAN, DHIAN IRMA (2014) EVALUASI KINERJA APOTEK DENGAN KEPEMILIKAN APOTEKER PENGELOLA APOTEK DAN PEMILIK SARANA APOTEK MENGGUNAKAN METODE BALANCED SCORECARD DI KABUPATEN PURBALINGGA. Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

Background : Pharmacy performence was very important to reviewing for parameter used to set of management strategic of pharmacy in short and long term. Balanced scorecard was recomanded to used for asses the performance of health institution, as if pharmacy and hospitals. The result of Satibi et al study (2007) about “The evaluation of Pharmacy X in Yogyakarta with balanced scorecard approach” showed that the performance of pharmay X was not good. Objective : to evaluated the pharmacy performance on pharmacy manager pharmacist (APA) and pharmacy facility owner (PSA) based on financial and non financial aspects used balance scorecard, and compire pharmacy performance of APA and PSA. Methods : The research used non experimental research, with comparative design, and obsevational analitic with cross sectional approach. The method that used to determine pharmacy’s performance using balanced scorcard. Result : Financial’s performance of APA pharmacy’s showed ROI 39,75%, NPM 10,38% and TOR 6,52 fold. Non financial’s performance showed the level of conformity custumer satisfaction 106,51%, growth and learning showed level conformity 90,86%, employees with nice performance 81,86%, the time for concoction recipes services was 16 minite 50 second, and non concoction recipes 5 minite 25 second. Financial’s performance of PSA pharmacy showed ROI 104,37 NPM 12,7% and TOR 7,01 fold. Non financial’s performance showed the level of conformity custumer satisfaction 95,80% growth and learning showed level conformity 79,68%, emplyees with nice performance 92,31%, the time for concoction recipes services was 21 minite 45 second, and non concoction recipes 9 minite 5 second. The PSA pharmacy’s performance had better performance based on ROI financial’ performance. There was no significant deference of custumer’s satisfaction and growth learning. Conclution : PSA’s Pharmacy had better performance based on ROI parameter. Custumer satisfaction and growth learning had equivalent performance.

Item Type: Thesis (Bachelor)
Additional Information: Pembimbing: Anjar Mahardian K. M.Sc., Apt dan Githa Fungie Galistiani, M.Sc., Apt
Uncontrolled Keywords: Balanced scorecard, Evaluation of performance, APA and PSA
Subjects: R Medicine > RS Pharmacy and materia medica
Divisions: Fakultas Farmasi > Farmasi
Depositing User: Danarto Kh
Date Deposited: 08 Jul 2017 01:40
Last Modified: 08 Jul 2017 01:40
URI: http://repository.ump.ac.id/id/eprint/2418

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