This study aims to determine the effect of service quality, trust, and customer
value on customer satisfaction at Bank SyariahMandiriPurwokerto. This study
uses quantitative research methods, non probability sampling techniques,
obtained through purposive sampling. The population in the study was the people
who were customers at Bank Syariah Mandiri Purwokerto.The sample in this
study was 100 respondents. The research method used in this study is multiple
regression analysis with the help of SPSS version 23. The results of the analysis
show that service quality, trust, and customer value partially have a significant
positive effect on customer satisfaction. Furthermore, the results of the
simultaneous analysis show that service quality, trust, and customer value
influence customer satisfaction