YANA, RIS AMANDA (2018) KUALITAS PRODUK, KUALITAS LAYANAN, DAN SERVICESCAPE TERHADAP KEPUASAN KONSUMEN PADA AYAM PENYET SURABAYA PURWOKERTO. Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

This study aims to test product quality, service quality, and servicescape to customer satisfaction of Ayam Penyet Surabaya Purwokerto. This research uses non probability sampling method, with purposive sampling technique is sample determination method based on certain criteria. The sample in this study are consumers who have ever eaten Ayam Penyet Surabaya and people aged over 17 years. The sample of this research is 97 respondents. The results of this study conclude simultaneously the quality of product, service quality, and servicescape have a positive and significant impact on customer satisfaction Ayam Penyet Surabaya. Partially product quality, service quality, and servicescape have positive and significant impact to customer satisfaction, then Ayam Penyet Surabaya should pay attention to product quality, service quality, and servicescape.

Dosen Pembimbing: unspecified | unspecified
Item Type: Thesis (Bachelor)
Additional Information: Pembimbing: Dra. Tri Septin Muji Rahayu, S.E., M.Si
Uncontrolled Keywords: product quality, service quality, servicescape, customer satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen S1
Depositing User: Dan Kh
Date Deposited: 28 Mar 2018 04:02
Last Modified: 28 Mar 2018 04:02
URI: http://repository.ump.ac.id/id/eprint/7631

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