Veronika, Unik (2024) Analisis Pengaruh Kualitas Pelayanan, Kualitas Produk, Dan Store Atmosphere Terhadap Kepuasan Konsumen (Studi Pada Konsumen Natasha Skincare di Purwokerto). S1 thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

The purpose of this study was to determine the effect of service quality, product quality and store atmosphere towards consumer satisfaction. The sample selection in this study was carried out by purposive sampling. Based on the criteria, there were 100 respondents who became the sample. The data analysis techniques used in this research are statistic descriptive, instrument test, classical assumption test, multiple regression analysis, goodness of fit test and hypothesis testing using analysis test SPSS. The results of the analysis show service quality doesn’t influence consumer satisfaction, product quality have positive effect and significant on consumer satisfaction and store atmosphere have positive effect and significant on consumer satisfaction.

Dosen Pembimbing: RAHAYU, TRI SEPTIN MUJI | nidn0603096502
Item Type: Thesis (S1)
Uncontrolled Keywords: service quality, product quality, store atmosphere, consumer satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen S1
Depositing User: Iin Hayuningtyas
Date Deposited: 09 Dec 2024 08:50
Last Modified: 16 Jul 2025 02:18
URI: http://repository.ump.ac.id/id/eprint/17676

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