PUTRA, RIZQI KARUNIA (2023) ANALISIS PENGARUH WEBSITE QUALITY, E-SERVICE QUALITY, DAN E-TRUST TERHADAP LOYALITAS PELANGGAN DI SHOPEE.CO.ID (Studi Pada Masyarakat Gen Z di Purwokerto). S1 thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.
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Abstract
Study This aim for know and analyze influence Website Quality, E-Service Quality and E-Trust to Loyalty Customer user Shopee in Purwokerto. Taking sample use method Purposive Sampling through questionnaire . The sample used a total of 127 users Shopee . Researcher analyze data using multiple linear regression with application Statistical Package for the Social Sciences (SPSS). Research results This showing that Website Quality , E -Service Quality ,and E-Trust influential in a manner simultaneous to Loyalty Customer. Website Quality Has no effect to Loyalty Customer . E-Service Quality influential positive and significant to Loyalty Customers , E-trusts influential positive and significant to Loyalty Customer . Based on coefficient test results adjusted R² determination by 48.7% means variable Website Quality, E-Service Quality , and E-Trust can explain loyalty customer user Shopee as marketplace selected of 48.7% and 52.3% explained with factor other.
| Dosen Pembimbing: | UTAMI, RESTU FRIDA | nidn0619118201 |
|---|---|
| Item Type: | Thesis (S1) |
| Uncontrolled Keywords: | Website Quality, E-Service Quality , E-Trust, Customer Loyalty |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen S1 |
| Depositing User: | Iin Hayuningtyas |
| Date Deposited: | 22 Apr 2024 02:26 |
| Last Modified: | 22 Apr 2024 02:26 |
| URI: | http://repository.ump.ac.id/id/eprint/16822 |
