The aim of this research is to analyze the influence of trust, service quality,
online tracking system and timeliness on customer satisfaction of J&T Express
goods delivery services in Purwokerto. The population of this research is the people
of Purwokerto who use the J&T Express goods delivery service. The sampling
method used was purposive sampling with a total of 110 samples with several
predetermined criteria. The questionnaire was used as a data collection tool. The
results of the regression analysis show that trust has no effect on customer
satisfaction, service quality has a positive and significant effect on customer
satisfaction, online tracking systems have a positive and significant effect on
customer satisfaction, timeliness has a positive and significant effect on
customer satisfaction.