YUNIARTI, DWI RISKI (2023) PENGARUH KUALITAS PRODUK, KUALITAS PELAYANAN, DAN CITRA MEREK TERHADAP KEPUASAN KONSUMEN (Studi pada Konsumen MIXUE di Purwokerto). S1 thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

The purpose of this study was to analyze the influence of product quality, service quality, and brand image on satisfaction of consumer of Mixue in Purwoketo. This study uses a questionnaire method for data collection. The sample was selected using purposive sampling. based on the criteria obtained 110 respondents. This study uses the SPSS test tool, the research method used is validity test, reliability test, classic assumption test, multiple regression analysis, coefficient of determination, f test, and t test. The result of this study indicate that product quality has no positive and insignificant on satisfaction consumer. Service quality has a positive and significant effect on satisfaction customer, brand image has a positive and significant effect on satisfaction customer

Dosen Pembimbing: MIFTAHUDDIN, MUCHAMMAD AGUNG | nidn0602037001
Item Type: Thesis (S1)
Uncontrolled Keywords: Product Quality. Service Quality, Brand Image, Satisfaction Customer
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen S1
Depositing User: wulan
Date Deposited: 24 May 2023 02:08
Last Modified: 24 May 2023 02:08
URI: http://repository.ump.ac.id/id/eprint/15675

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