PAWENANGSIH, CANDRA HAYUNINGTYAS (2023) PERLINDUNGAN KONSUMEN TERHADAP KLAUSULA BAKU E-COMMERCE TOKOPEDIA BERDASARKAN UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN. S1 thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

Trade conducted via the internet is widely used by the public, commonly referred to as e-commerce. Buying and selling done online will lead to the existence of standard clauses made by the seller, these standard clauses are detrimental to consumers. The purpose of this study is to analyze legal protection for consumers who are harmed by the complication of warranty claims in e-commerce tokopedia and analyze the legal remedies that must be taken by consumers who are harmed in warranty claims in e-commerce tokopedia. The research method used is normative juridical which is sourced from secondary data with the identification and clarification of legal facts. The results of this study are consumer protection against standard clauses contained in article 18 and protection of consumer rights contained in article 4 of the Consumer Protection Law, and legal remedies that can be taken by consumers are contained in article 45 of the Consumer Protection Law and there are features in tokopedia for consumers to complain about the goods they receive.

Dosen Pembimbing: MARSITININGSIH, MARSITININGSIH | nidn0022116101
Item Type: Thesis (S1)
Uncontrolled Keywords: Consumers, E-commerce, Standard Clauses
Subjects: K Law > K Law (General)
Divisions: Fakultas Hukum > Ilmu Hukum S1
Depositing User: wulan
Date Deposited: 24 Mar 2023 01:45
Last Modified: 24 Mar 2023 01:45
URI: http://repository.ump.ac.id/id/eprint/15292

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