The purpose of this study is to determine the analysis of service quality, online tracking systems, trust, and timeliness on customer satisfaction. The selection of the sample in this study was carried out by purposive sampling. Based on the criteria, 100 respondents were sampled. The data analysis techniques used in this research are instrument test, descriptive statistics, classical assumption test, data analysis, and hypothesis testing. Based on the test results, the results show that: (1) Quality of service, online tracking system, trust, and timeliness simultaneously affect consumer satisfaction. (2) Service quality partially has a significant positive effect on customer satisfaction. (3) The online tracking system partially has a significant positive effect on customer satisfaction. (4) Trust partially has a significant positive effect on consumer satisfaction. (5) Timeliness partially has a significant positive effect on customer satisfaction.