NUGRAHA, REGZI DIAN (2019) PERLINDUNGAN HUKUM TERHADAP KONSUMEN PENGGUNA JASA ANGKUTAN KERETA REL LISTRIK (COMMUTER LINE) Koridor Stasiun Depok – Stasiun Jakarta kota. Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

This research aimed to find out whether or not the Commuter Line service had
met consumers' rights and provided legal protection in accordance with Law
Number No. 23 of 2007 concerning railways and Law No. 8 of 1999 concerning
Consumer Protection, as well as to figure out the obstacles to the legal protection
factors which caused disruption of consumers' comfort in using the train services.
The method was normative legal research. The types of data were primary legal
materials, secondary legal materials, and additional legal materials in the form of
interviews. The research technique was normative juridical. The data analysis
technique was qualitative approach. The results indicate that, first, legal
protection for the passengers has been carried out in accordance with Commuter
Line corporate culture and Law No. 8 of 1999 concerning Consumer Protection
and Law No. 23 of 2007 concerning railways. Secondly, constraints experienced
by the Commuter Line Provider were such as: a) Internal barriers, over demand
which caused the people demand cannot be fulfilled, and the building of Depok
train station was too old and it caused lack of entrance access for those with
disabilities. In term of safety, the passengers should cross the rail tracks to access
the train departures. b) External barriers, there were still many settlements along
the railroad tracks that cause disruption to the passengers' comfort, because the
trains often departed or arrived late.

Dosen Pembimbing: MARSITININGSIH, - | unspecified
Item Type: Thesis (Bachelor)
Uncontrolled Keywords: Legal Protection, Train Consumers (Passengers), Commuter Line
Subjects: K Law > K Law (General)
Divisions: Fakultas Hukum > Ilmu Hukum S1
Depositing User: Iin Hayuningtyas
Date Deposited: 09 Mar 2022 01:43
Last Modified: 18 Nov 2024 03:32
URI: http://repository.ump.ac.id/id/eprint/10831

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