ANALISIS TINGKAT PELAYANAN KERETA API EKSEKUTIF JOGLOSEMARKERTO

ABDURRACHIM, - (2019) ANALISIS TINGKAT PELAYANAN KERETA API EKSEKUTIF JOGLOSEMARKERTO. Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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ABDURRACHIM_COVER.pdf

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ABDURRACHIM_BAB I.pdf

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ABDURRACHIM_DAPUS.pdf

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Abstract

One type of transportation that can be used as an alternative to help overcome the problem of transportation needs of the community above is train. The various advantages possessed by the train are expected to be taken into consideration in order to become a solution to the increasingly complex urban transportation problems and also meet the expectations of people living outside the city of Yogyakarta in general and the people of Purwokerto especially with the means of transportation that can serve their mobility needs. This research was conducted by analyzing the data taken from the questionnaire that had been distributed to Joglosemarkerto executive train passengers on the Purwokerto - Yogyakarta route. The analytical method used is the IPA method to see the performance of passenger expectations and the CSI method to see passenger satisfaction. The analysis shows that the suitability of passenger expectations obtained from the calculation using the IPA method with total TKI is 86%, it can be seen that the total Tki value is still below 100%, then it can be said that the suitability of passenger expectations in this case is still below consumer expectations that is. Overall service must still be improved. As well as the performance of the Joglosemarkerto Executive Train service, it has been very satisfied because the CSI value obtained is 94%.

Item Type: Thesis (Bachelor)
Uncontrolled Keywords: Train, Passenger Expectations, Service Performance
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
Divisions: Fakultas Teknik > Teknik Sipil S1
Depositing User: Iin Hayuningtyas
Date Deposited: 17 Feb 2022 00:53
Last Modified: 16 Mar 2022 07:50
URI: http://repository.ump.ac.id/id/eprint/10658

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