PENERAPAN METODE SERVQUAL DALAM MENGUKUR TINGKAT KEPUASAN MAHASISWA ATAS LAYANAN AKADEMIK DI UNIVERSITAS MUHAMMADIYAH PURWOKERTO

CAHYANI, RISTI DWI (2014) PENERAPAN METODE SERVQUAL DALAM MENGUKUR TINGKAT KEPUASAN MAHASISWA ATAS LAYANAN AKADEMIK DI UNIVERSITAS MUHAMMADIYAH PURWOKERTO. Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

The aim of this research was to reveal the students’ satisfactory toward the academic service in University of Muhammadiyah Purwokerto viewed from score, hopes, and performance. The survey was to the students of University of Muhammadiyah Purwokerto. In this research, the researcher did the sampling by distributing the questionnaire . the total of sample was 110 respondents. The method used was servqual method. The calculation of the servqual method showed that the students had been satisfied with the service given by the academic service of Muhammadiyah University of Purwokerto with the positive gap of 1309 meaning that the students had been satisfied with the service given by academic service of UMP.

Item Type: Thesis (Bachelor)
Additional Information: Pembimbing: M. Agung Miftahuddin, M.Si.
Uncontrolled Keywords: students’ satisfactory, hope, performance, servqual method.
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Iin Hayuningtyas
Date Deposited: 20 Oct 2017 01:23
Last Modified: 20 Oct 2017 01:23
URI: http://repository.ump.ac.id/id/eprint/4795

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