PENILAIAN KINERJA PT. PLN (PERSERO) DAERAH PURWOKERTO DENGAN METODE BALANCED SCORECARD

SEKSIOWATI, DIANA (2010) PENILAIAN KINERJA PT. PLN (PERSERO) DAERAH PURWOKERTO DENGAN METODE BALANCED SCORECARD. Bachelor thesis, UNIVERSITAS MUHAMMADYAH PURWOKERTO.

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Abstract

The purpose of this research is to know about PLN (persero) UPT Purwokerto company performance with four perspective on balanced scorecard they are financial perspective, costumer perspective, internal business perspective and growth and learning perspective. The sample in this research is costumer taken with purposive sampling method and employees taken with random sampling method. The analysis method in financial perspective measure with current ratio, working capital to total asset, solvability and rentability. For costumer perspective measure with descriptive statistic. Internal business perspective measure with respon, service and employee’s produktifity. Growth and learning perspective measure with employee’s produktifity, employees turn over and employees satisfaction. Based on the analysis, conclude that PLN (persero) UPT Purwokerto company performance has a good quality measured on costumer perspective, while from financial perspective, business internal perspective and growth and learning perspective not good enough.

Item Type: Thesis (Bachelor)
Additional Information: Pembimbing: Amir SE, M.Si. dan Edi Joko Setiadi SE, M.Si.
Uncontrolled Keywords: Financial perspective, costumer perspective, business internal perspective and growth and learning perspective
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User: Nur Hardiansyah
Date Deposited: 01 Aug 2017 04:16
Last Modified: 01 Aug 2017 04:16
URI: http://repository.ump.ac.id/id/eprint/3015

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