TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN INSTALASI FARMASI DAN MINAT PASIEN KEMBALI KE INSTALASI FARMASI RSUD PROF. DR. MARGONO SOEKARJO

KUSRINI, . (2015) TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN INSTALASI FARMASI DAN MINAT PASIEN KEMBALI KE INSTALASI FARMASI RSUD PROF. DR. MARGONO SOEKARJO. Bachelor thesis, UNIVERSITAS MUHAMMADIYAH PURWOKERTO.

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Abstract

Instroduction: Pharmacy is one of terminal health care, pharmaceutical supply lines dealing directly with the community. Patient satisfaction has effect on repatronage intention to hospital when sick again in other time. This is world to world promotion for other patient to respect. This study aimed to find out more detailed level of patient satisfaction of outpatient pharmacy services related to the interests of patients redemption pharmacy prescription drugs at Prof. Dr. Margono Soekarjo Hospital Object: This study aimed to find out more detailed level of patient satisfaction of outpatient pharmacy services related to the interests of patients redemption pharmacy prescription drugs at Prof. Dr. Margono Soekarjo Hospital. Method: This study is descriptive and analytical with a quantitative approach, this study design was cross sectional survey. Results: Data collected through questionnaires to 82 respondents. Data analysis was performed by univariate and bivariate analysis using chi square. Results showed that there was a correlation between satisfaction with the interest to repurchase a prescription drug in the pharmacy department Prof. Dr. Margono Soekarjo Hospital. Respondents who said they were satisfied as much as (72.0%) and frequency of respondents who are interested to re -purchase prescription drugs as many as (74.4%). Conclusion: There was a correlation between satisfaction with the interest to repurchase a prescription drug in the pharmacy department Prof. Dr. Margono Soekarjo Hospital.

Item Type: Thesis (Bachelor)
Additional Information: Pembimbing: Indri Hapsari S.F, M.Si., Apt dan Githa Fungie Galistiani, M.Sc.,Apt.
Uncontrolled Keywords: Customer Satisfaction, Interest to Re - purchase Prescription Drugs
Subjects: R Medicine > RM Therapeutics. Pharmacology
Divisions: Fakultas Farmasi > Farmasi
Depositing User: Danarto Kh
Date Deposited: 08 May 2017 00:22
Last Modified: 08 May 2017 00:22
URI: http://repository.ump.ac.id/id/eprint/1834

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